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CUSTOMER SERVICE TECHNICIAN
The course is offered every weekday (Mon. through Thurs.) from 8:30 a.m. to 4:00 p.m., and 4 hours a day on Fridays and for 512 clock hours in the period of 80 days.
Objective
To prepare students for easy to get entry level positions in the growing number of existing and new businesses through out Tulare and neighboring Kings and Fresno
Counties. These may include businesses such as restaurants, small or large discount stores, new and used automotive dealerships, and virtually any type of business.
Employment Opportunities
According to the most published by the EDD Occupational Employment labor market survey, it is projected there will be a 37% increase in the customer services industry of Tulare, Kings and Fresno Counties. Such increase will make available over 137 job openings for occupations, which require short – term training or experience in sales, clerks, cashiers, customer assistance, telemarketing, and inventory clerks.
Textbooks and Related Instructional Material
Superior Customer Service by South Western Publishing. Retail Sales 2000 by South
Western Publishing. Windows 98 Simplified from Moran Graphic& Wiley Publishing
Inc. Ten-Key Calculator Book by South Western Publishing.
COURSE OUTLINE
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Customer Service Technician |
Lecture Hours |
Practice Hours |
Total Instructional Clock Hours |
Total Credit Units |
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Keyboard Exercise |
|
60 |
60 |
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10-Key Exercise |
5 |
25 |
30 |
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Basic Math & English |
20 |
65 |
85 |
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Introduction to Windows |
5 |
15 |
20 |
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Introduction to Word Processing |
20 |
60 |
80 |
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Employment Skills & Prep |
10 |
20 |
30 |
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Interacting with Customers |
10 |
30 |
40 |
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Handling Complaints |
5 |
12 |
17 |
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Cash Register Operations |
30 |
60 |
90 |
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Basic Sales & Marketing |
10 |
10 |
20 |
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Inventory Control |
5 |
15 |
20 |
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Cash & Food Stamps |
5 |
15 |
20 |
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Total Clock Hours |
125 |
387 |
512 |
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